COVID-19 / Coronavirus Update
As communities continue to feel the impact of the coronavirus (COVID-19), I want to share with you the steps we’re taking at On-Demand Services, LLC to help protect the health and safety of our customers and our team, which is always our top priority. We know you are getting a ton of these emails, but this is important for us to relay.
We’re closely monitoring local and national reports on the evolving impact of COVID-19 and, based on guidance from the Centers for Disease Control (CDC), the World Health Organization and applicable public health agencies, we’ve developed plans and established a task force that will allow us to respond in a timely and appropriate manner.
Our housekeeping and sanitation efforts in our offices and warehouses have been dramatically expanded. We’re frequently disinfecting often-touched surfaces such as door handles, countertops, keypads, restroom surfaces, break room areas, and delivery bays. We’re requiring all of our teammates and visitors (and we urge everyone) to follow the CDC guidelines to prevent the spread of the infection. Further, we have eliminated all non-essential visitors to our facility and prohibited unnecessary company travel.
We will do our best to protect ourselves and our customers. We do ask that you also take precautions such as making sure high touch Items such as doorknobs, and handrails are clean. If you have a weak immune system or are considered high risk according to the CDC please let us know as soon as possible so we can take extra safety precautions for your move.
We feel deeply for those who have been affected. Thankfully, as of now, we’re not aware of any team member or customer contracting COVID-19. But we have implemented guidelines that instruct any team member who may develop symptoms or come into contact with infected individuals to stay home and follow the CDC’s instructions.
We are open for business during our regular hours to meet the needs of our customers. If we become aware of any condition in our location that would make it unsafe, please rest assured that we’ll shift operations to another location until those conditions have been addressed.
Again, the health and safety of our customers and team members are our top priority and we’re committed to doing our part to help keep everyone safe.
We are proactive and we keep updating our COVID-19 GUIDELINES as of July 20, 2020:
VIRTUAL VIDEO SURVEYS: All prospective customers will be offered an alternative to the traditional on-site pre-move survey. We have updated our technology offerings to include the ability to perform a VIRTUAL VIDEO SURVEY of your home or office. This will minimize face-to-face contact time and still allow our Moving Consultants to provide accurate move estimates.
PRE-MOVE CUSTOMER WELLNESS CHECK: Our Scheduling Team will contact Customers in advance of the arrival of our Move Team to inquire if the Customer feels ill, or suspects that have had contact with an infected person. Move services can be canceled or postponed to mitigate risk and ensure safety of Team Members and Customers.
PRE-MOVE TEAM MEMBER WELLNESS CHECK. We have posted signs and symptoms of COVID-19 throughout our offices to better inform and provide awareness to our Team Members. Any Team Members who feel uncomfortable coming into the office feel ill or suspect that they may have had contact with an infected person should not come into the office and should notify the Scheduling Team ASAP. All Team Members upon arriving at our offices will have hand cleaning supplies readily available.
INCREASED CLEANING: We are refocusing and increasing cleaning duties at our office locations and in the interior cab of our Moving Trucks. All moving trucks and offices will be equipped with disinfectant wipes or spray. We are focusing our increased cleaning on frequently touched surfaces using an antimicrobial disinfectant on the EPA list of COVID-19 fighting products. Some examples of surfaces cleaned include door handles, steering wheels, phones, work surfaces, bathrooms, and common areas.
USE OF EXAMINATION GLOVES: Move Team Members will wear 9 mil thick Examination Gloves while performing move services as an additional hygiene measure and self-protection. Gloves will be discarded after each move.
STAGGERED SHIFT START TIMES: Shift start times will be spaced and staggered for our Team Members to reduce gatherings of multiple Team Members at our offices at the same time. Team Members that arrive for their shift will be encouraged to get their needed move information for the day and head out their designated move.
SOCIAL DISTANCING: Upon arrival to our Customer’s homes or offices, Team Members will be practicing the 6′ social distancing between Team Members and Customer. We have always valued the professionalism and respect that came with a good introductory handshake, however under this COVID-19 period, we ask that our customers understand for safety purposes, there will be no handshaking or touching.
OPEN DOORWAYS AND WINDOWS WHEN AVAILABLE: In residential move setting when available, we will ask our Customers to open outside doors and windows to increase air circulation.
President & CEO
On-Demand Services, LLC.
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